Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at jetspizza.digital, place orders online, use our mobile applications, or otherwise interact with our services (collectively, the "Services"). Please read this Privacy Policy carefully before using our Services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue your use of our Services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Jet's Pizza operates as a food service business dedicated to providing high-quality pizza and related food products to our customers across the United States. Our digital services are operated through our website and affiliated digital platforms.

• Company Name: Jet's Pizza
• Website: jetspizza.digital
• Email: [email protected]

For all privacy-related inquiries, requests, or complaints, please contact us at the email address listed above. We will respond to all valid requests within the timeframes required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at jetspizza.digital
• Customers who place orders through our online ordering platform
• Users who create accounts or loyalty program memberships with us
• Individuals who subscribe to our email newsletters, promotional communications, or SMS marketing
• Users who interact with us through social media platforms
• Individuals who participate in surveys, contests, sweepstakes, or promotional events
• Any person who contacts us for customer service or support purposes

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our website.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our Services. The categories of information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or otherwise interact with our Services, we may collect the following personal identification information:

• Name: First name, last name, and any preferred name you provide
• Contact Information: Email address, telephone number, and mailing address
• Delivery Address: Street address, city, state, ZIP code, and any delivery instructions
• Account Credentials: Username and encrypted password for registered accounts
• Date of Birth: Where required for age verification or promotional purposes
• Profile Information: Any optional information you choose to add to your user profile

3.2 Order and Transaction Information

When you place an order or make a purchase through our Services, we collect:

• Order history, including items ordered, quantities, customizations, and special instructions
• Payment information, including payment method type, billing address, and partial card numbers (note: full payment card details are processed by our secure third-party payment processors and are not stored by us)
• Transaction amounts, dates, and times
• Loyalty points accumulated, redeemed, or transferred
• Coupon and promotional code usage
• Preferred store location and delivery preferences

3.3 Usage Data and Technical Information

When you visit our website or use our digital Services, we automatically collect certain technical and usage information, including:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and timestamp of access
• Device Information: Device type, device identifiers (such as IMEI or advertising ID), screen resolution, and device operating system
• Location Data: General geographic location derived from your IP address; precise location data only when you explicitly grant permission through your device settings
• Session Information: Session ID, session duration, and navigation patterns within our Services
• Search Queries: Search terms you enter within our website or app

3.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our Services. This includes:

• Preference data, such as language settings and saved cart contents
• Authentication tokens that keep you logged in
• Analytics data about how you use and navigate our website
• Advertising identifiers used for targeted marketing
• Interaction data from emails we send, including open rates and click-through rates

For more detailed information about our use of cookies and how to manage your cookie preferences, please refer to our Cookie Policy.

3.5 Communications and Customer Service Data

When you contact us or communicate with us, we collect:

• The content of your messages, emails, or chat conversations
• Records of calls made to or received from our customer service team
• Survey responses, ratings, reviews, and feedback you provide about our products or services
• Social media interactions, comments, and messages directed to our official accounts

3.6 Information from Third Parties

We may also receive information about you from third parties, including:

• Social media platforms when you connect your social media account to our Services or interact with our social media content
• Third-party delivery platforms and food ordering aggregators that process orders on our behalf
• Analytics providers and marketing partners
• Fraud prevention and identity verification services
• Publicly available sources, such as public records and directories

3.7 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account numbers (beyond partial payment data processed by our payment processors), medical or health information, or biometric data. If you believe you have inadvertently provided such information to us, please contact us immediately at [email protected] so we can securely delete it.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The specific purposes for which we use your information are described below.

4.1 Providing and Improving Our Services

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your account and loyalty program membership
• Processing payments and preventing fraud
• Providing customer support, resolving disputes, and responding to your inquiries
• Personalizing your experience, including remembering your preferences and order history
• Improving the functionality, reliability, and performance of our website and applications
• Conducting research and development to enhance our menu offerings and Services
• Testing new features and technologies

4.2 Communications and Marketing

• Sending you order confirmations, receipts, and transactional notifications
• Sending promotional emails, special offers, coupons, and newsletters (with your consent where required by law)
• Sending SMS or text message marketing communications (with your express written consent)
• Notifying you of changes to our menu, prices, terms, or this Privacy Policy
• Running targeted advertising campaigns on third-party platforms based on your interests and behavior
• Conducting customer satisfaction surveys and requesting reviews

4.3 Analytics and Business Intelligence

• Analyzing usage patterns and trends to understand how customers interact with our Services
• Generating aggregated and anonymized statistical reports for internal business purposes
• Measuring the effectiveness of our marketing campaigns and promotional activities
• Forecasting demand and managing inventory and staffing at our locations

4.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws, regulations, and legal processes
• Enforcing our Terms of Service and other applicable policies
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities and law enforcement agencies
• Establishing, exercising, or defending legal claims

4.5 Legal Bases for Processing (California Residents)

For California residents, we process your personal information based on the following legal grounds as defined under the CCPA/CPRA:

• Contractual Necessity: Processing necessary to fulfill our obligations to you when you place an order or use our Services
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, analytics, and service improvement
• Legal Obligation: Processing required to comply with applicable law
• Consent: Processing based on your specific, informed consent, particularly for marketing communications

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with certain categories of third parties as described below. Under California law, some sharing of personal information for cross-context behavioral advertising may constitute a "sale" or "sharing" of personal information, and California residents have the right to opt out of such sharing.

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Secure third-party processors who handle payment card transactions on our behalf
• Delivery Partners: Third-party delivery services and drivers who fulfill delivery orders
• Technology Providers: Cloud hosting, data storage, and IT infrastructure providers
• Analytics Providers: Companies that help us analyze website usage and customer behavior (e.g., Google Analytics)
• Email and SMS Marketing Platforms: Services that help us send and manage marketing communications
• Customer Support Tools: Platforms that enable us to manage customer inquiries and support tickets
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent transactions
• Advertising Networks: Platforms such as Google Ads and Meta Ads that deliver targeted advertising on our behalf

All third-party service providers are contractually required to use your personal information only for the purposes for which we disclose it to them, to keep it confidential, and to maintain appropriate security measures.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other contractual rights
• Protect the rights, property, or safety of Jet's Pizza, our customers, employees, or others
• Detect, prevent, or address fraud, security issues, or technical problems

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to a successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize integration with a third-party application.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: We use SSL/TLS encryption for all data transmitted between your browser and our servers. Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access such data for business purposes. All personnel with access to personal data undergo regular privacy and security training.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI DSS) for all payment card processing. Full card numbers are not stored on our servers.
• Regular Security Assessments: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a data breach as required by applicable law.
• Secure Development Practices: Our development team follows secure coding practices and undergoes regular security training.

6.2 Your Responsibilities

While we take significant steps to protect your information, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Available to All US Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
• Right to Access: You have the right to access a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as information needed to fulfill a legal obligation or complete a transaction you have requested).
• Right to Opt Out of Marketing: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. For SMS marketing, you can opt out by replying "STOP" to any promotional text message.

7.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, click the "Do Not Sell or Share My Personal Information" link available on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the Services you request.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format that can be transferred to another entity.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of services because you exercised your rights under the CCPA/CPRA.
• Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authorization and your identity before processing such requests.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Submitting a request through our website at: jetspizza.digital

We will acknowledge receipt of your request within ten (10) business days and respond to your request within forty-five (45) calendar days. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request. We will not use personal information provided in a rights request for any purpose other than verifying your identity and responding to your request.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our Services. For full details about our cookie practices, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

9.1 Retention Periods

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may retain such anonymized information indefinitely.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

We also do not knowingly collect personal information from individuals between the ages of 13 and 15 for purposes of targeted advertising or sale without their affirmative authorization, in compliance with applicable state laws.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, if applicable, delete the information promptly.

11. International Data Transfers

Jet's Pizza is based in the United States and our Services are primarily directed to users within the United States. However, some of our third-party service providers may be located in or may transfer data to countries outside the United States.

If your personal information is transferred to, stored in, or processed in a country other than the United States, we will take appropriate steps to ensure that your personal information receives an adequate level of protection as required by applicable law. Such steps may include entering into data transfer agreements with our service providers based on standard contractual clauses or other approved transfer mechanisms.

By using our Services, you acknowledge that your personal information may be transferred to and processed in the United States and potentially in other countries, which may have different data protection laws than those of your home country.

12. Third-Party Links and Services

Our website and Services may contain links to third-party websites, social media platforms, or other external services that are not operated by us. These may include links to our social media pages on platforms such as Facebook, Instagram, Twitter/X, and TikTok, as well as third-party delivery platforms and payment processing portals.

We have no control over and are not responsible for the privacy practices or content of these third-party services. We strongly encourage you to review the privacy policies of any third-party services you visit. This Privacy Policy applies only to our website and Services at jetspizza.digital.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently respond to DNT signals. However, you can manage your privacy preferences through our cookie consent tool and by adjusting your browser and device settings.

California residents may also opt out of the "sharing" of their personal information for cross-context behavioral advertising purposes, which is functionally similar to a universal opt-out mechanism, by using the "Do Not Sell or Share My Personal Information" option on our website.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at jetspizza.digital
• Notify registered users via email at the address associated with their account when changes are significant
• Where required by law, obtain your consent before making material changes that affect how we process your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. How to File a Complaint

If you have concerns about our privacy practices and are not satisfied with our response to your inquiry or rights request, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Filing a Complaint with Us

We encourage you to contact us first so we can address your concerns directly. Please submit your complaint or privacy inquiry to:

• Email: [email protected]
• Website: jetspizza.digital

Please provide a clear description of your concern, the personal information involved, and your preferred resolution. We will investigate all complaints and respond within a reasonable timeframe.

15.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, you may file a complaint with the following regulatory bodies:

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to resolve your privacy concerns in a timely and satisfactory manner. Thank you for trusting Jet's Pizza with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable digital experience.